{"id":16336,"date":"2025-09-30T15:29:02","date_gmt":"2025-09-30T08:29:02","guid":{"rendered":"https:\/\/v2.phuquocexpressboat.com\/?page_id=16336"},"modified":"2025-10-03T09:57:34","modified_gmt":"2025-10-03T02:57:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/v2.phuquocexpressboat.com\/en\/faq\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16336\" class=\"elementor elementor-16336 elementor-843\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb2173 e-flex e-con-boxed e-con e-parent\" data-id=\"8bb2173\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00fa535 elementor-widget elementor-widget-heading\" data-id=\"00fa535\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16f68bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16f68bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7ed3330b\" data-id=\"7ed3330b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51814d95 elementor-widget elementor-widget-st_faq\" data-id=\"51814d95\" data-element_type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion faq style1\" id=\"accordion_what-is-cancelation-policy-refund-or-miss-ferry\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_what-is-cancelation-policy-refund-or-miss-ferry\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-what-is-cancelation-policy-refund-or-miss-ferry\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"what-is-cancelation-policy-refund-or-miss-ferry\"\r\n            >\r\n                What is cancelation policy , refund or miss ferry ?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-what-is-cancelation-policy-refund-or-miss-ferry\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_what-is-cancelation-policy-refund-or-miss-ferry\"\r\n            data-bs-parent=\"#accordion_what-is-cancelation-policy-refund-or-miss-ferry\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                1.APPLIED FOR  R\u1ea0CH GI\u00c1 -PH\u00da QU\u1ed0C &amp; H\u00c0 TI\u00caN -PH\u00da QU\u1ed0C \nIt is 20% cancelation fees if that ferry is not full , period time for cancelation is at least 03 hours before ferry depart time .Change tickets to another day for the same route is free if your ferry booked is not full.If you miss your ferry, use the same tickets for the next ferry in the same day if the next ferry is still available.\nFull refund incase of the bad weather, technical proplem, security issues\u2026our highest duty is refund ferry tickets value only.No any other compensation.\n2 APPLIED FOR TR\u1ea6N \u0110\u1ec0 - C\u00d4N \u0110\u1ea2O \nIt is 30% cancelation fees if that ferry is not full , period time for cancelation is at least 24 hours before ferry depart time .Change tickets to another day is 20%fees and inform 24 hours before depart time if your ferry booked is not full.If you miss your ferry, use the same tickets for the next ferry in the same day if the next ferry is still available.\nFull refund incase of the bad weather, technical proplem, security issues\u2026our highest duty is refund ferry tickets value only.No any other compensation.\n3. APPLIED FOR   V\u0168NG T\u00c0U - C\u00d4N \u0110\u1ea2O \nIt is 30% cancelation fees if that ferry is not full , period time for cancelation is at least 24 hours before ferry depart time .Change tickets to another day is 20%fees and inform 24 hours before depart time if your ferry booked is not full.If you miss your ferry, use the same tickets for the next ferry in the same day if the next ferry is still available.\nFull refund incase of the bad weather, technical proplem, security issues\u2026our highest duty is refund ferry tickets value only.No any other compensation.\n4. APPLIED FOR  PHAN THI\u1ebeT - PH\u00da QU\u00dd \nIt is 30% cancelation fees if that ferry is not full , period time for cancelation is at least 24 hours before ferry depart time .Change tickets to another day is 30%fees and inform 24 hours before depart time if your ferry booked is not full.If you miss your ferry, use the same tickets for the next ferry in the same day if the next ferry is still available.\nFull refund incase of the bad weather, technical proplem, security issues\u2026our highest duty is refund ferry tickets value only.No any other compensation.\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a30987b elementor-widget elementor-widget-st_faq\" data-id=\"2a30987b\" data-element_type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion faq style1\" id=\"accordion_can-i-bring-my-mortobikes-with-me-on-the-same-ferry\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_can-i-bring-my-mortobikes-with-me-on-the-same-ferry\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-can-i-bring-my-mortobikes-with-me-on-the-same-ferry\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"can-i-bring-my-mortobikes-with-me-on-the-same-ferry\"\r\n            >\r\n                Can I bring my mortobikes with me on the same ferry ?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-can-i-bring-my-mortobikes-with-me-on-the-same-ferry\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_can-i-bring-my-mortobikes-with-me-on-the-same-ferry\"\r\n            data-bs-parent=\"#accordion_can-i-bring-my-mortobikes-with-me-on-the-same-ferry\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Yes, you can but need to make registation inadvance as there are limited spaces on ferry .Take anote that mortobikes are able transferred  to and out of Phu Quoc island only. No transfer mortobikes to Con Dao island or Phu Quy island            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b672ac0 elementor-widget elementor-widget-st_faq\" data-id=\"b672ac0\" data-element_type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion faq style1\" id=\"accordion_can-i-bring-my-pets\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_can-i-bring-my-pets\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-can-i-bring-my-pets\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"can-i-bring-my-pets\"\r\n            >\r\n                Can I bring my pets ?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-can-i-bring-my-pets\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_can-i-bring-my-pets\"\r\n            data-bs-parent=\"#accordion_can-i-bring-my-pets\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Yes, you can but you have to put him in a cage and not bring him in the passenger room. You can put him at mortobike space or bring him to sundesk boarding and take care him by yourself. We take no any responsibility with him.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6da7a48b\" data-id=\"6da7a48b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c081cee elementor-widget elementor-widget-st_faq\" data-id=\"3c081cee\" data-element_type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion faq style1\" id=\"accordion_how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\"\r\n            >\r\n                How long do I have to be at the port before ferry depart time ?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\"\r\n            data-bs-parent=\"#accordion_how-long-do-i-have-to-be-at-the-port-before-ferry-depart-time\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                It is highly recomnded 45\u2019 with passengers bring mortobikes and 30\u2019 with passengers only.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-404be9d3 elementor-widget elementor-widget-st_faq\" data-id=\"404be9d3\" data-element_type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion faq style1\" id=\"accordion_how-many-lugguages-are-allowed-on-ferry\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_how-many-lugguages-are-allowed-on-ferry\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-how-many-lugguages-are-allowed-on-ferry\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"how-many-lugguages-are-allowed-on-ferry\"\r\n            >\r\n                How many lugguages are allowed on ferry ?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-how-many-lugguages-are-allowed-on-ferry\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_how-many-lugguages-are-allowed-on-ferry\"\r\n            data-bs-parent=\"#accordion_how-many-lugguages-are-allowed-on-ferry\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Generally, passengers can check one or two bags up to 25kg  for free. It may be charged if it is oversize, overweight but not critical.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe8e5c elementor-widget elementor-widget-st_faq\" data-id=\"cfe8e5c\" data-element_type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"accordion faq style1\" id=\"accordion_are-there-car-parking-at-the-port\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_are-there-car-parking-at-the-port\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-are-there-car-parking-at-the-port\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"are-there-car-parking-at-the-port\"\r\n            >\r\n                Are there car parking at the port?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-are-there-car-parking-at-the-port\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_are-there-car-parking-at-the-port\"\r\n            data-bs-parent=\"#accordion_are-there-car-parking-at-the-port\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Yes, there is car parking at all ports            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7989b718 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7989b718\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17508503\" data-id=\"17508503\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b96573a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b96573a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5536b8a9\" data-id=\"5536b8a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50fbb6c elementor-widget elementor-widget-image\" data-id=\"50fbb6c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"555\" src=\"https:\/\/v2.phuquocexpressboat.com\/wp-content\/uploads\/2025\/10\/PQE-new-768x555.jpg\" class=\"attachment-medium_large size-medium_large wp-image-16615\" alt=\"\" srcset=\"https:\/\/v2.phuquocexpressboat.com\/wp-content\/uploads\/2025\/10\/PQE-new-768x555.jpg 768w, https:\/\/v2.phuquocexpressboat.com\/wp-content\/uploads\/2025\/10\/PQE-new.jpg 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-144eb720\" data-id=\"144eb720\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56fb05a5 elementor-widget-laptop__width-initial elementor-widget elementor-widget-heading\" data-id=\"56fb05a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For futher<br>informations,do not hesitage contact us for more detail<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e3ad502 elementor-widget-laptop__width-initial elementor-widget elementor-widget-heading\" data-id=\"2e3ad502\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Email : online@phuquocexpressboat.com<br>Hotline &amp; Whats app : +84.989.566.889<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Frequently asked questions What is cancelation policy , refund or miss ferry ? 1.APPLIED FOR R\u1ea0CH GI\u00c1 -PH\u00da QU\u1ed0C &amp; H\u00c0 TI\u00caN -PH\u00da QU\u1ed0C It is 20% cancelation fees if that ferry is not full , period time for cancelation is at least 03 hours before ferry depart time .Change tickets to another day for [&hellip;]\n","protected":false},"author":4,"featured_media":16443,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank.php","meta":{"footnotes":""},"class_list":["post-16336","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/pages\/16336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/comments?post=16336"}],"version-history":[{"count":47,"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/pages\/16336\/revisions"}],"predecessor-version":[{"id":16631,"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/pages\/16336\/revisions\/16631"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/media\/16443"}],"wp:attachment":[{"href":"https:\/\/v2.phuquocexpressboat.com\/en\/wp-json\/wp\/v2\/media?parent=16336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}